You can cancel your order without penalty at any time prior to the goods being dispatched from our warehouse.
If the goods have left the warehouse and cannot be delivered due to reasons beyond our control, delivery charges will apply.
WITHIN 7 WORKING DAYS OF RECEIVING YOUR DELIVERY
We are confident that you will be delighted with your wine rack. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 7 day money back guarantee, commencing the day of delivery.
This means you have the right to cancel your order within 7 days without charge; the only liability being for any return freight costs. Your initial freight payment will not be reimbursed.
If the wine rack is faulty or damaged you should notify us immediately by emailing us.
Please return the wine rack(s) in the same condition as received and in the original packaging. Once the item has been returned they will be inspected. You will receive your refund within 30 days of cancellation.
AFTER 7 WORKING DAYS OF RECEIVING YOUR DELIVERY
After this 7 working day period, we are unable to accept returns of any items purchased unless faulty.
Please refer to our ’Çare Guide’ for more information. Failure to care for your furniture in the recommended way will result in invalidation of your warranty. Should Wooden Wine Racks deem it impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.